Welcome to Bonito’s privacy policy (referred to as “Policy”).
Bonito Designs and its affiliates (collectively, “Bonito”,“we” ,“our” or “us”) are engaged in the business of interior design and décor services, as described in our Terms and Conditions, available at Bonito Terms and Conditions (“Terms”). This Policy outlines our practices in relation to the collection, storage, usage, processing, and disclosure of personal data that you have chosen to share with us when you access, use, or otherwise interact with our website available at www.bonito.in or mobile application Bonito Designs (collectively, “Platform”), avail products or services that Bonito offers you on or through the Platform, or partner with us to provide customers with these services (collectively, the “Services”).
At Bonito, we are committed to respecting your privacy and protecting your personal data. In order to provide you with access to the Services, we have to collect and process certain data about you. This Policy explains how we process and use your personal data.
By using the Services, you confirm that you have read and agreed to be bound by this Policy and consent to the processing activities described under this Policy.
Please refer to Section 1 to understand how the terms of this Policy apply to you.
The Services are made available to you by Bonito. If you have any questions about this Policy, how we process or handle your personal data, or otherwise, you may reach out to us with your queries, grievances, feedback, and comments at [email protected] or contact our grievance officer whose details are provided below:
Name: [Grievance Officer’s Name]
Designation: Grievance Officer
Email: [Insert email id]
This Policy applies to individuals who access or use our website, mobile applications, or other products or services provided by us or prospective customers of our products and services (hereafter, “Users”) and service providers who use the Platform to provide their services to Users (“Service Providers”). For the avoidance of doubt, references to “you” across this Policy refer to both Users and Service Providers.
By using the Services, you consent to the collection, storage, usage, and disclosure of your personal data, as described in this Policy and collected by us.
The Platform may include links to third-party websites, plug-ins, applications, and services. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave the Platform or otherwise access such websites, plug-ins, applications, and services, we encourage you to read the privacy policies provided by those third parties.
When you use the Services as a User, we collect various types of personal data. This includes but is not limited to:
Contact Information: Such as your mailing or home address, location, email addresses, and mobile numbers.
Identity and Profile Information: Such as your name, username or similar identifiers, photographs, details about your family members, their age and profession, credit information, gender, language, interests, and hobbies.
Property and Home Information: Such as the name of your property, type of property, size of property, preferred furniture and colour schemes for your home, details about the rooms in your home, the number of homes you own, and whether your home is owned or rented by you.
Marketing and Communication Information: Such as your address, email address, information posted in service requests, offers, wants, feedback, comments, quizzes, pictures, and discussions in our blog and chat boxes, responses to user surveys and polls, your preferences in receiving marketing communications from us and our third parties, and your communication preferences. We also collect your chat and call records when you communicate with Service Providers through the Platform.
Technical Information: Including your IP address, browser type, internet service provider, details of operating system, access time, page views, device ID, device type, frequency of visiting our website and use of the Platform, website and mobile application activity, clicks, date and time stamps, location data, and other technology on the devices that you use to access the Platform.
Transaction Information: Such as details of the Services you have availed, your credit or debit card details for tracking transactions that are provided to us by payment processors, and UPI IDs for processing payments.
Usage Information: Including information about how you use the Services, your activity on the Platform, booking history, user taps and clicks, user interests, time spent on the Platform, details about user journey on the mobile application, and page views.
When you use the Services as a Service Provider, we collect various types of personal data. This includes but is not limited to:
Contact Information: Such as email addresses, phone numbers, and permanent address.
Identity and Profile Information: Such as your name, mobile number, gender, date of birth, age, address, zip code, description of services provided, content and information about your business including photographs and videos, work experience, credit or debit card details, government-issued identifiers (Aadhaar details, PAN details), verification reports, credit information, cancelled cheque, GST details, tax residency certificate, information from testimonials, polls, surveys, and feedback.
Technical Information: Including your IP address, internet service provider, device ID, device type, domain name, details of operating system, browser type, date and time stamp of accessing the Platform, device metadata, location data, and mobile applications used by you.
Marketing and Communication Information: Such as feedback, comments, quizzes, pictures, and discussions in our blog and chat boxes, responses to user surveys and polls, your preferences in receiving marketing communications from us and our third parties, and your communication preferences. We also collect your chat and call records when you communicate with Users through the Platform.
Usage Information: Including call logs, mobile application usage and activity data, call and chat records with customers and end-users, and email usage.
We also collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data under law as it does not directly or indirectly reveal your identity. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data, which will be used in accordance with this Policy.
Where we need to collect personal data by law, or under the terms of a contract (such as the Terms), and you fail to provide that data when requested, we may not be able to perform the contract (for example, to provide you with the Services). In this case, we may have to cancel or limit your access to the Services, but we will, where reasonably practical, notify you if this is the case at the time.
We use different methods to collect personal data from and about you, including:
Direct Interactions: You provide us your personal data when you interact with us. This includes personal data you provide when you:
Create an account or profile with us at the time of registration;
Use the Platform or the Services;
Enter a promotion, user poll, or online surveys;
Request marketing communications to be sent to you; or
Report a problem with the Platform and/or our Services, give us feedback, contact us, or provide testimonials.
Automated Technologies or Interactions: We automatically collect Technical Data about your equipment, browsing actions, and patterns each time you use the Platform. We collect this personal data by using cookies, web beacons, pixel tags, server logs, and other similar technologies. We may also receive Technical Data about you if you visit other websites that employ our cookies.
Third Parties or Publicly Available Sources: We will receive personal data about you from various third parties, including, without limitation:
Technical Data from analytics providers such as Facebook, and advertising networks;
Our business partners through which you create or access the Platform, such as payment providers, social media services, or applications or websites that use our APIs or whose API we use;
Background verifiers;
Credit information from credit bureaus (to the extent permitted by law);
Identity and profile-related data from publicly available sources; and
Marketing service providers.
We will only use your personal data when the law allows us to do so. Most commonly, we will use your personal data where we need to provide our Services, or where we need to comply with a legal obligation. We use your personal data for the following purposes:
To verify your identity and create your user account with us on the Platform at the time of registration;
To provide the Services to you including processing your order and providing you with end-to-end interior design and execution services;
If you are a Service Provider, to assess the performance of your services rendered to Users;
To monitor your activities on the Platform;
To monitor trends and personalize your experience;
To improve the functionality of our Services based on the information and feedback we receive from you;
For product development and testing;
To improve customer service to effectively respond to Users’ Service requests, grievances, and support needs;
To develop new product features and also facilitate financial solutions and insurance connected to our Services;
To track transactions and process payments;
To send periodic notifications to manage our relationship with you including to notify you of changes to our Services, and to receive occasional company news and updates related to us or the Services;
To assist with the management of the Services offered to you, including to send you information and updates about the Services you have availed;
To administer and protect our business and the Platform, including for troubleshooting, data analysis, system testing, and performing internal operations;
To improve our business and delivery models;
To perform our obligations that arise out of the arrangement we are about to enter or have entered with you;
To enforce our Terms;
To market our Services to you;
To comply with our legal obligations; and
To respond to court orders, establish or exercise our legal rights, or defend ourselves against legal claims.
By using our Services or accessing the Platform, you authorize us, our associate partners, affiliates, end-users, customers, business partners, agents, and other third parties to contact you via email, phone, or otherwise. This is to enable us to provide the Services, provide you with marketing material, and ensure that you are aware of all the features of the Services. You also expressly agree and authorize Bonito and its affiliates, authorized partners, service providers, vendors, and other third parties to contact you for the purpose of offering or inviting your interest in availing other products or services offered by third parties through means including but not limited to telephone, SMS (short messaging service), electronic mail (e-mail), WhatsApp, or any other messaging service/mobile application, or any other physical, electronic, or digital means/mode.
Any and all information pertaining to you, whether or not you directly provide it to us (via the Services or otherwise), including but not limited to personal correspondence such as emails, instructions from you, etc., may be collected, compiled, and shared by us in order to render the Services to you. This may include but is not limited to vendors, social media companies, third-party service providers, storage providers, data analytics providers, consultants, lawyers, and auditors. We may also share this information with other entities in the Bonito group in connection with the above-mentioned purposes.
We may share data without your consent when it is required by law or by any court or government agency or authority to disclose such information. Such disclosures are made in good faith and belief that it is reasonably necessary to do so for enforcing this Policy or the Terms, or in order to comply with any applicable laws and regulations.
We use cookies to distinguish you from other users of our Platform and remember your preferences. This helps us to provide you with a seamless user experience when you use our Platform and also allows us to improve our Services.
If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These cookies are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after one day.
We may share your personal data with third parties for the purposes set out in Section 4, including:
Internal third parties: Other companies within the Bonito group of companies.
External third parties: Trusted third parties such as our associate partners, service providers that provide services for us or on our behalf, including hosting and operating our Platform, providing marketing assistance, conducting our business, processing payments and transaction-related processes, transmitting content, conducting credit-assessment risks for short-term credits availed by you from us, processing your insurance-related claims, and enabling us to provide the Services to our end-users or customers.
If you are a User, we may share your data with Service Providers to enable them to provide specific services to you. If you are a Service Provider, we may share your data with Users who seek to use the services you choose to offer through the Platform. We may also share data with analytic service providers and advertising networks that conduct web analytics to help us improve our Platform and Services. These analytics providers may use cookies and other technologies to perform their services.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We may share your data without your consent when required by law or regulation, or to respond to court orders, establish or exercise our legal rights, or defend against legal claims.
You are responsible for ensuring that all personal data you provide to us is accurate, up-to-date, and true. When you use our Services, we make our best efforts to provide you with the ability to access and correct inaccurate or deficient data, subject to any legal requirements.
We comply with applicable laws in respect of the storage and transfers of personal data. As part of your use of the Services, the information and personal data you provide to us may be transferred to and stored in countries other than the country you are based in. This may happen if any of our servers are from time to time located in a country other than the one you are based in, or one of our service providers is located in a country other than the one you are based in.
By submitting your information and personal data to us, you agree to the transfer, storage, and processing of such information and personal data in the manner described above.
We implement appropriate security measures to protect your personal data from unauthorized access, and follow standards prescribed by applicable law.
You agree and acknowledge that your personal data will continue to be stored and retained by us for as long as necessary to fulfill our stated purpose(s) and for a reasonable period after the termination of your account on the Platform or access to the Services to comply with our legal rights and obligations.
In some circumstances, we may aggregate your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
You are aware that in the event we go through a business transition, such as a merger, acquisition by another organization, or sale of all or a portion of our assets, your personal data might be among the assets transferred.
If you wish to opt-out or do not wish to be contacted over telephonic calls, kindly send an email to [email protected] from your registered email address at Bonito, along with your contact number. Upon receipt of this email, your telephone number(s) will be removed from all our telemarketing calling lists within 15 working days.
We regularly review and may occasionally update our Policy. If we make changes to this Policy, we will notify you of the changes through the Platform or through other means, such as email. We encourage you to periodically review this Policy for the latest information on our privacy practices.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
To the extent permitted under applicable law, by accessing our Platform or Services after such notice, you consent to updates made to this Policy.
If you have any query or concerns regarding this Privacy Policy, you may always submit such concerns via email to [Insert email id].
